--- title: A Culture of Trust & Trust in the Culture - The Centre for Teams description: Trust breeds trust. When it’s built into a culture, it becomes a living thing. Fragile yet solid. And when it’s needed most, it shows up and pays forward.  image: https://www.centreforteams.com/hubfs/Starbucks.jpg --- [\+ 020 4538 9923](tel:+%20020%204538%209923)[info@centreforteams.com](mailto:info@centreforteams.com) [\+ 44 20 4538 9923](tel:+2045389923)[info@centreforteams.com](mailto:info@centreforteams.com) [![CFT-Nav-Bar-Logo-NEW](https://www.centreforteams.com/hs-fs/hubfs/CFT-Nav-Bar-Logo-NEW.webp?width=414&height=69&name=CFT-Nav-Bar-Logo-NEW.webp "CFT-Nav-Bar-Logo-NEW")](https://www.centreforteams.com/) [![Screenshot\_2024-06-19\_104847-removebg-preview](https://www.centreforteams.com/hs-fs/hubfs/Screenshot_2024-06-19_104847-removebg-preview.png?width=190&height=48&name=Screenshot_2024-06-19_104847-removebg-preview.png "Screenshot_2024-06-19_104847-removebg-preview")](https://www.centreforteams.com/) - [Home](https://www.centreforteams.com) - How We Work - [Adaptable Teams](https://www.centreforteams.com/adaptable-teams) - [Meet The Team](https://www.centreforteams.com/meet-the-team) - Our Solutions - **[Executive Coaching](https://www.centreforteams.com/leadership-coaching)** - [Executive Coaching Programmes](https://www.centreforteams.com/executive-coaching-programmes) - [The Emerging Leaders Programme](https://www.centreforteams.com/strengthening-leadership-capability) - [The Adaptable Team Leaders Programme](https://www.centreforteams.com/the-adaptable-team-leaders-programme) - [Coaching with An Edge](https://www.centreforteams.com/coaching-with-an-edge-programme) - **[Team Coaching](https://www.centreforteams.com/team-coaching)** - [Teamship 360](https://www.centreforteams.com/team-development) - [Adaptable Team Assessment TM](https://www.centreforteams.com/adaptable-team-assessment) - [Bespoke Team Workshops](https://www.centreforteams.com/team-coaching-workshops) - [Leadership Circles and Supervision](https://www.centreforteams.com/leadership-circles-and-supervision) - **[Culture Change](https://www.centreforteams.com/cultural-change)** - [Team Learning Summits](https://www.centreforteams.com/team-learning-summits) - [Partnering and Joint Ventures](https://www.centreforteams.com/partnering-joint-ventures) - [Cultural Change Programmes](https://www.centreforteams.com/cultural-change-programme) - Resources - Expert briefs \>\>\> - [Resilience](https://www.centreforteams.com/blog/tag/resilience) - [Trust](https://www.centreforteams.com/blog/tag/trust) - [Conflict](https://www.centreforteams.com/blog/tag/conflict) - [Fun](https://www.centreforteams.com/blog/tag/fun) - [Meaning & Purpose](https://www.centreforteams.com/blog/tag/meaning-purpose) - [Failure](https://www.centreforteams.com/blog/tag/failure) - [Blog](https://www.centreforteams.com/blog) - [Business Breakfasts](https://www.centreforteams.com/business-breakfasts) - [Case Studies](https://www.centreforteams.com/blog/tag/case-studies) - [Podcast](https://www.centreforteams.com/podcast) - [Free White Papers](https://www.centreforteams.com/white-papers-from-centre-for-teams) - [Free Chapter](https://www.centreforteams.com/download-creating-adaptable-team) - [Free Guide](https://www.centreforteams.com/download-teamship-in-a-vuca-environment) - [Start To Thrive](https://www.centreforteams.com/book-a-meeting) [Contact Us](https://www.centreforteams.com/contact-us) [Contact Us](https://www.centreforteams.com/contact-us) - [Home](https://www.centreforteams.com) - How We Work - [Adaptable Teams](https://www.centreforteams.com/adaptable-teams) - [Meet The Team](https://www.centreforteams.com/meet-the-team) - Our Solutions - [Executive Coaching](https://www.centreforteams.com/leadership-coaching) - [Executive Coaching Programmes](https://www.centreforteams.com/executive-coaching-programmes) - [The Emerging Leaders Programme](https://www.centreforteams.com/strengthening-leadership-capability) - [The Adaptable Team Leaders Programme](https://www.centreforteams.com/the-adaptable-team-leaders-open-programme) - [Coaching with An Edge](https://www.centreforteams.com/coaching-with-an-edge-programme) - [Team Coaching](https://www.centreforteams.com/team-coaching) - [Teamship 360](https://www.centreforteams.com/team-development) - [Adaptable Team Assessment TM](https://www.centreforteams.com/adaptable-team-assessment) - [Bespoke Team Workshops](https://www.centreforteams.com/team-coaching-workshops) - [Leadership Circles and Supervision](https://www.centreforteams.com/leadership-circles-and-supervision) - [Culture Change](https://www.centreforteams.com/cultural-change-programme) - [Team Learning Summits](https://www.centreforteams.com/team-learning-summits) - [Partnering and Joint Ventures](https://www.centreforteams.com/partnering-joint-ventures) - [Cultural Change Programmes](https://www.centreforteams.com/cultural-change-programme) - Resources - Expert briefs \>\>\> - [Resilience](https://www.centreforteams.com/blog/tag/resilience) - [Trust](https://www.centreforteams.com/blog/tag/trust) - [Conflict](https://www.centreforteams.com/blog/tag/conflict) - [Fun](https://www.centreforteams.com/blog/tag/fun) - [Meaning & Purpose](https://www.centreforteams.com/blog/tag/meaning-purpose) - [Failure](https://www.centreforteams.com/blog/tag/failure) - [Blog](https://www.centreforteams.com/blog) - [Business Breakfasts](https://www.centreforteams.com/business-breakfasts) - [Case Studies](https://www.centreforteams.com/blog/tag/case-studies) - [Podcast](https://www.centreforteams.com/podcast) - [Free White Papers](https://www.centreforteams.com/white-papers-from-centre-for-teams) - [Free Chapter](https://www.centreforteams.com/download-creating-adaptable-team) - [Free Guide](https://www.centreforteams.com/download-teamship-in-a-vuca-environment) - [Start To Thrive](https://www.centreforteams.com/book-a-meeting) - [Terms](https://7628916.hs-sites.com/terms-and-conditions) - [Privacy](https://7628916.hs-sites.com/privacy-policy) - [Cookies](https://7628916.hs-sites.com/cookie-policy) [Contact Us](https://www.centreforteams.com/contact-us) [1 Park Road, Hampton Wick, KT1 4AS, United Kingdom](https://maps.app.goo.gl/zJE3XiNL5MC3qeRz8)[020 3667 9294](tel:%20020%203667%209294)[info@centreforteams.com](mailto:info@centreforteams.com) [Trust](https://www.centreforteams.com/blog/tag/trust) # [A Culture of Trust and Trust in the Culture](https://www.centreforteams.com/blog/a-culture-of-trust-and-trust-in-the-culture) by [Gordon Lyle](https://www.centreforteams.com/blog/author/gordon-lyle) 1 min read May 22, 2025 Do you remember where you were on the morning of July 7th, 2005?   If you were in London, you likely do. That was the day terrorists attacked the city's transport network, killing 52 and injuring many more.   I was at my desk at Starbucks’ UK Support Centre in Parsons Green. At the time, Starbucks had nearly 500 stores across the UK, grounded in the purpose of being a “3rd Place” – a space between home and work built on human connection, care and trust.   We learned early that something was wrong. One of our Area Managers had been on a carriage next to the one that exploded at Edgware Road. He phoned his Regional Manager while being treated by emergency services. It soon became clear that London was under attack.   Our crisis protocols kicked in. We held urgent briefings and quickly agreed that the 50 central London stores should close. Each store manager was told to account for their teams, contact others to stay home, and shut the store so those on duty could begin the long journey back to their families.   Later that day, I began ferrying colleagues out of the city by car. As we drove through Fulham and Olympia, we noticed something unexpected: Starbucks stores were still open – and busy.   Store managers had followed the instructions to contact and account for their teams. But not one had chosen to close. Their message was clear: “Thanks for putting us first, but our customers need us more than ever. They need their ‘3rd Place.’ We’re staying open. And if people can’t pay, we trust they’ll settle later.”   We had not been disobeyed – we had been trusted. What we issued as instructions had been received as permission. The care we showed to our partners was extended outward – to customers and community.   In the weeks that followed, I learned that trust breeds trust. When it’s built into a culture, it becomes a living thing. Fragile yet solid. And when it’s needed most, it shows up – and pays forward.  Share this [Share on Twitter](https://twitter.com/share?url=https://www.centreforteams.com/blog/a-culture-of-trust-and-trust-in-the-culture&text=A%20Culture%20of%20Trust%20&%20Trust%20in%20the%20Culture%20-%20The%20Centre%20for%20Teams) [Share on Facebook](https://www.facebook.com/sharer/sharer.php?u=https://www.centreforteams.com/blog/a-culture-of-trust-and-trust-in-the-culture&t=A%20Culture%20of%20Trust%20&%20Trust%20in%20the%20Culture%20-%20The%20Centre%20for%20Teams) [Share on LinkedIn](https://www.linkedin.com/shareArticle?mini=true&url=https://www.centreforteams.com/blog/a-culture-of-trust-and-trust-in-the-culture&t=A%20Culture%20of%20Trust%20&%20Trust%20in%20the%20Culture%20-%20The%20Centre%20for%20Teams) Previous story [← Groupthink: The Hidden Danger Undermining Team Decisions](https://www.centreforteams.com/blog/groupthink-undermining-team-decisions) Next story [The Influence Team Performance Coaching Can Have On Your Organisation →](https://www.centreforteams.com/blog/team-performance-coaching-influence-your-organisation) ### Get Email Notifications ### No Comments Yet Let us know what you think  **Phone:** [+44 20 4538 9923](tel:+020%204538%209923)  **Email:** [info@centreforteams.com](mailto:info@centreforteams.com?subject=Enquiry%20from%20Centre%20for%20Teams%20website) 1 Park Road, Hampton Wick, KT1 4AS, United Kingdom VAT Number: 843986478 Company Number: 5161533 [Join us on Slack](https://www.linkedin.com/company/the-centre-for-teams-limited/) Our Solutions - [Leadership Coaching](https://www.centreforteams.com/leadership-coaching) - [Strengthening Leadership Capability](https://www.centreforteams.com/strengthening-leadership-capability) - [Leadership Circles and Supervision](https://www.centreforteams.com/leadership-circles-and-supervision) - [Team Development](https://www.centreforteams.com/team-development) Our Solutions - [Team Leadership](https://www.centreforteams.com/team-leadership) - [Team Learning Summits](https://www.centreforteams.com/team-learning-summits) - [Partnering & Joint Ventures](https://www.centreforteams.com/partnering-joint-ventures) - [Cultural Change](https://www.centreforteams.com/cultural-change) Resources - [Blog](https://www.centreforteams.com/blog) - [Case Studies](https://www.centreforteams.com/blog/tag/case-studies) - [Podcast](https://www.centreforteams.com/podcast) - [Free Guide](https://www.centreforteams.com/download-creating-adaptable-team) - [Book a Meeting](https://www.centreforteams.com/book-a-meeting) - [FAQ](https://www.centreforteams.com/frequently-asked-questions) - [Teamship in a VUCA Environment](https://www.centreforteams.com/teamship-in-a-vuca-environment) Copyright © 2026 The Centre for Teams Ltd. All rights reserved.  Website by [JDR Group](https://www.jdrgroup.co.uk/) - [Terms](https://7628916.hs-sites.com/terms-and-conditions) - [Privacy](https://7628916.hs-sites.com/privacy-policy) - [Cookies](https://7628916.hs-sites.com/cookie-policy) ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "Gordon Lyle", "url" : "https://www.centreforteams.com/blog/author/gordon-lyle" }, "dateModified" : "2025-07-18T08:58:57.918Z", "datePublished" : "2025-05-22T09:00:00.000Z", "headline" : "A Culture of Trust & Trust in the Culture - The Centre for Teams", "image" : [ "https://www.centreforteams.com/hubfs/Starbucks.jpg" ], "mainEntityOfPage" : { "@id" : "https://www.centreforteams.com/blog/a-culture-of-trust-and-trust-in-the-culture", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://www.centreforteams.com/hubfs/download.png" }, "name" : "Centre for Teams" } } ```